Data Privacy Policy

Privacy Policy
Effective Date: 1 September 2023

1. Overview:
Agent Lunar is committed to the highest standards of protecting and respecting your privacy. This
policy describes the types of personal information we may collect, how we handle it, and how you
can exercise your privacy rights. If you disagree with this policy, please refrain from using our
Services. By using our services or accessing our sites, you expressly consent to the terms laid out in
this Privacy Policy.

2. Scope:
This Privacy Policy applies to all services and sites offered by Agent Lunar. It covers all forms of
interactions with our platform, websites, mobile apps, and customer support channels. Third-party
applications linked via our platform have their privacy policies.

3. Personal Data:
Your direct or indirect identifiable data is termed “Personal Data”. Personal data is any information
that can be used to identify you. We collect various types of personal information, such as your
name, gender, date of birth, contact details, financial information, and other data specific to you.
We respect your choices concerning the use of your Personal Data, and you have the right to access,
modify, correct, or delete your personal information at any time.

4. Contractual Engagements:
For services governed by a separate contractual agreement, data handling and privacy settings are
as specified in that agreement.

5. Information Collection:
We collect information and data to enhance our customer experience and improve the services we
provide to you. Such information includes personal details when you register for an account, make
purchases, or engage with our services. This includes, but is not limited to, your name, email
address, password, device details, location data, and user-generated content. We also collect usage
metrics to understand how you interact with our services. This may involve tracking features you
use, links you click, attachments you access, search terms you enter, and other forms of interactions
and collaborations you engage in while using our services. We also collect data about the device you
use to access our services, including the type of device, its operating system, browser type, and your
IP address, which helps us enhance your service experience. Cookies are another form of data
collection that we use to improve our service quality to you.

6. How We Use Information:
Your information is used for various purposes:

  • Managing your account and orders.
  • Providing customer service and responding to inquiries.
  •  Compliance with legal obligations and court orders.
  •  Monitoring network security and preventing fraud.
  • Promotional communications and direct marketing.
  • Statistical analysis and service improvement.

7. Third-Party Interactions:
Third-Party Services: Admins can allow or limit third-party integrations. We may share your
information with trusted third-party partners, however, these third parties must respect your

personal information and process it securely. For data shared with us through third-party services,
please review their respective privacy settings.
External Data: Occasionally, we may receive data about industries, campaigns, and related aspects
from our affiliates, which helps enhance our Services.

8. Cookies:
We use cookies to enhance user experience, collect statistical data, and tailor advertising. You have
the option to manage cookies through your browser settings; however, doing so may impact website

9. Security and Protection:
We use industry-standard security protocols, including SSL encryption, to protect your personal
information. Access to your data is restricted to authorised personnel only, and we regularly audit
our security measures.

10. Sharing and Disclosure:
Your personal information may be disclosed for emergency services or to fulfil legal obligations. We
will not sell, rent, or trade your personal information to unauthorised third parties.

11. Retention Period:
We keep your personal information for as long as your account is active or as necessary for legal or
operational purposes, such as tax record-keeping and compliance with regulatory requirements.
Retention is based on the data type. After its utility ends, it’s deleted or anonymised.

12. Accuracy and Access:
You are responsible for the accuracy of the information you provide to us. You can request access to
or corrections of your personal information by contacting us.

13. Username and Password:
Your username and password are unique identifiers. Keep them confidential and secure. Notify us
immediately if you suspect unauthorised access to your account.

14. Voluntary Disclosures
Any additional information shared by participating in events, webinars, job applications, social media
engagements, or direct communications is at your discretion.

15. Obligations:
While some data is collected automatically, not providing certain information may limit our ability to
offer Services. Your privacy is paramount. We endeavour to keep your data safe and respect your
choices related to its use.

16. Changes to Our Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our
websites and become effective from the date of posting.

17. Contact Us:
For any privacy-related concerns or data access requests, please contact us at
[email protected]